Refund & Returns Policy

Last updated: September 2026

How refunds work

All refunds are credited back to your Viarnex wallet in Naira, for the full amount you paid for the affected item (product price plus all fees charged on it). You'll get an in-app notification and email when a refund lands. Wallet funds can be used immediately for new orders.

When you're entitled to a refund

You qualify for a full refund of an item if:

• The supplier fails to hand the item to our China warehouse within 7 days of your order.
• The item arrives damaged, or is materially different from its listing (wrong product, wrong specification). Report this within 48 hours of pickup with photos.
• We cancel the order for any reason on our side.

When refunds don't apply

• Change of mind after the supplier has shipped to our warehouse — cross-border logistics make return-to-supplier impractical, which is why we confirm every order total with you before payment.
• Minor variations normal for factory-direct goods (slight color/batch differences) that match the listing description.
• Items unclaimed at a pickup station for more than 30 days after arrival notification.

How to request one

Contact support via email at ajesuefe@gmail.com or WhatsApp, with your order number and (for damage/mismatch claims) photos. Approved refunds are processed to your wallet within 3 business days.